Art Center FAQs

Pavilion Art Centre - Frequently Asked Questions

1. Who oversees Art Centre programs?

   The Art/Special Events Manager, Deanna Rafidia. 

   Phone: (847) 690-1109

2. Are refunds given for theatre production tickets?

   All ticket sales are final. No refunds will be offered. 

3. How do I purchase a ticket for the theatre production?

   Tickets can be purchased at the Pavilion or Hattendorf Customer Service counters during regular business hours. They can also be purchased online.
    

4. Do you offer scheduled payments for Private Music Lessons?

   Yes, there is an option to sign up for scheduled payments for private music lessons. Please contact the Art/Special Events Manager directly for more information.
    

5. Times for music lessons vary. What does that mean?

   Private lessons are arranged through the Art Department and are dependent on the instructor's schedule. Instructors typically hold lessons on their assigned day (see seasonal activity guide) beginning late afternoon (typically 4 p.m.) into the evening (typically 8 p.m.). All lessons are 30 minutes and should be scheduled directly through the Art/Special Events Manager.
    

6. Will the cost of a started class be pro-rated if I join late?

   As long as the class is already running with the appropriate minimum, you will be pro-rated for the classes that were missed due to joining late. The only exception is contractual classes, which require full payment no matter when a person is registered.
    

7. What happens if the instructor cancels a class?

   If a class is cancelled due to instructor illness, weather or another type of emergency, all class participants will be notified by phone as soon as possible. A make-up class will take place for the missed class, typically the week after the session ends. If a participant is unable to attend the make-up class, a refund will be issued for the cancelled class.
    

8. If my child misses class, can I get a refund?

   Refunds are not given for missed classes. Refunds are only given in extenuating circumstances if the class minimum is met. Please refer the call to the Art/Special Events Manager if a refund is requested after registration deadline has passed.
    

9. What is the withdrawal policy?

   There is no penalty for withdraws prior to the registration deadline date. After the registration deadline has passed and/or once classes are in session, all withdraw or refund requests must be given directly to the Art/Special Event Manager. She will determine whether or not a withdrawal or refund can be granted. No refunds will be given for a contractual class.
    

10. Where do classes take place?

    The majority of art, craft and pottery classes take place in the Art Studio or Craft Studio. Both are located in the Pavilion down the hallway across from the customer service counter on the way to Jumps n Jiggles.

    There are also two music studios where the majority of music classes take place. They are located in the Pavilion down the hallway by the Garden Terrace Banquet Hall.

11. Where do I purchase supplies for Adult Art classes?

    Affordable supplies can be purchased from a number of stores, including Hobby Lobby, Michael's and Blick Art Materials. 

12. Am I required to wear anything special to class?

    Children enrolled in art classes should bring an old t-shirt or smock with them to class, as some projects do get a little messy.

    Anyone enrolled in a theatre class should wear closed toes shoes to class since the classes require a lot of movement and may require set building as well.
     

13. How much are classes?

    Classes at the Pavilion Art Centre vary in price, depending on the length of the class, who is instructing and what supplies are required.

14. How do you sign up for Pavilion Art Centre classes?

    Registration can be done at the Pavilion or Al Hattendorf Customer Service counters or online. The only exception is private music lessons, which must be registered for in person at customer service.

15. How old do you have to be to take Art Centre classes?

    Participants range from ages 6 years through adult.
     

16. What types of classes are offered at the Pavilion Art Centre?

    Youth: Art Club, Kid's Painting Class, iCook After School, Clay Creations, Pottery Workshops, Craft Workshops, Pizza & Paint Party, Winter Theatre, Private Music Lessons (Guitar, Piano, Drum, Voice), Group Guitar Lessons

    Adult: Adult Pottery, Pottery Open Studio, Afternoon Oils, Artists Open Studio, Acrylic Workshops, Artist Association of Elk Grove Village

17. What is the Art & Music Showcase? Do I have to participate?

    The Art & Music Showcase is a specially-designed showcase for Art Centre students. It currently takes place annually in December and is intended to highlight the artistic and musical talents of the students in the program. Artwork from classes is displayed, along with a music recital and theatre showcase.

    Students are not required to participate, although it is highly encouraged. The event provides an opportunity for students to showcase their hard work amongst friends, family and other Art Centre students. It is also a good opportunity to mingle with other students and enjoy complimentary refreshments.
     

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